Admin Documentation

Overview Dashboard: View key metrics, such as total registered users and active subscriptions, along with recent system logs. Includes user search functionality.

Revenue Dashboard: View detailed revenue metrics and an aggregated monthly revenue chart, along with recent billing events.

App-Level Analytics: View credit usage breakdowns across different SaaS applications.

Churn Risks: View a list of users potentially at risk of cancelling their subscriptions based on recent activity or lack thereof.

User Detail Page: Inspect a specific user intimately, detailing their subscriptions, credit ledger, licenses, and raw billing events.

Manage Credits: Manually grant or deduct credits for a user. Useful for refunds, bonuses, or support.

Bulk Credits Adjustment: Add credits to all users on a specific subscription tier at once, sending notification emails in the process.

Force-Sync Subscriptions: Force sync a specific user's Paddle data locally, or trigger a background thread to sync all users at once.

Manage Subscriptions: Intervene to cancel, pause, or resume a user's subscription on their behalf.

Override Plan: Adjust a user's plan and status in the local DB without pinging Paddle (useful for custom pricing or complimentary tier access).

Issue Refund: Trigger a transaction refund via Paddle directly from the user's detailed billing history.

User Impersonation: Start an impersonation session to temporarily view the frontend billing portal as the specified user to troubleshoot issues.

API Key Manager: Generate new programmatic API keys for connected SaaS apps, or revoke existing ones.

License Manager: View all issued license keys and audit logs. Issue new licenses directly to users or revoke existing ones.

License Batch Generation: Generate up to 500 license keys at once for an app and download them as a CSV file.

Webhook Event Log: View all incoming raw webhook payloads from Paddle. Replay an event entirely if it initially failed.

Webhook Routing Config: Manage fan-out webhook forwarding logic, routing specific event types to different internal applications.

Webhook Deliveries Log: View the delivery attempts for webhook fan-outs, and instantly retry any failed delivery.

Alert Rules: Manage system-wide alert rules (e.g., low revenue threshold triggers or user count alerts) and be emailed when triggered.

Credit Pack Manager: Create and manage the one-off credit packs that users can purchase via their portal Top-Up page.